iTadka.com - Our Delivery Policy

Quality Indian food. Delivered to your door.

We've got it covered. And even better, iTadka vans are equipped with everything you need to ensure your food arrives in pristine condition. From tailor-made insulated bags and boxes for storing your frozen goods, to precision selection and packaging procedures, we approach every delivery as if it were heading straight to our own table! Even better, all our items are carefully packed in recyclable bags; so as well as being fast, easy and reliable, your shop's green too!

Local Orders Postal Orders

Within London
Delivery Zone

Outside London
Delivery Zone

Local Orders

Fast, reliable iTadka van deliveries across most of
London in 2-hour delivery slots

Customers must choose a delivery slot while placing their order. Whilst iTadka will make every effort to deliver your order within the chosen delivery slot, it must be recognized that in circumstances beyond iTadka's control delays to deliveries are possible. In such instances, if the delivery is delayed beyond an "acceptable duration", you (the customer) will be compensated for the inconvenience.

Management defines "acceptable duration" as 1 hour from delivery slot end time. The compensation amount will be set to 2% of the order value (excluding delivery charges).

If you live just outside our delivery area, just contact us and we will make every effort to try and accomodate special requests.

Our London delivery zone is defined as:

	Zone		Postcodes
	North & West London		UB6, UB5, HA0, HA9, HA1, HA2, HA3, HA4, HA5, HA6, HA7, HA8, WD3, WD23, WD17, WD18, WD19, WD24, WD25, WD4, WD5, WD6, WD7, NW9, NW10, NW11, NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, N2, N3, N5, N6, N7, N8, N11, N12, N19, N20, W5, W13, W7, W3
	Central London		N1, SE1, SW1, SW1A, SW1E, SW1H, SW1H, SW1P, SW1V, SW1X, SW1Y, SW3, SW5, SW6, SW7, W1, W1A, W1B, W1C, W1D, W1E, W1F, W1G, W1H, W1J, W1K, W1T, W1S, W1U, W1W, W4, W2, W3, W6, W8, W9, W10, W11, W14,W12, WC1, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2, WC2H, WC2N, WC2B, WC2R, WC2E, EC1, EC1V, EC1A, EC1M, EC1N, EC1P, EC1Y, EC2, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V,EC2Y, EC3, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4, EC4A, EC4M, EC4N, EC4P, EC4R, EC4V, EC4Y
	South & West London		UB9, UB10, UB8, UB7, UB3, UB4, UB1, UB2, TW3, TW1, TW4, TW5, TW6, TW7, TW13, TW14, TW2, TW12, TW11, KT1, KT2, KT6, TW10, TW9, TW8, SW11, SW19, SW20, SW13, SW14, SW15, SW4, SW8, SW9, SW10, SL0, SL1, SL2, SL3, CR0,CR2,CR4

Postal Orders

Next Business Day UK delivery,
Order before 11Am

Deliveries outside the UK can be arranged. Please contact us if you wish to arrange for one.

With our postal delivery service we guarantee you'll never have been so excited to see the postman! For standard UK delivery, we have carefully selected couriers to ensure your food arrives in both a timely and pristine condition. Since our partners at Businesspost take every care to carry out our commitment to quality and reliability, the proof really is in the pudding!

As Businesspost are closed over the weekends, no deliveries will be made on Saturdays and Sundays. So, a 'Next Business Day' delivery order made on Friday will not be delivered until the subsequent Monday. Please bear in mind that travel chaos caused by the weather conditions may mean a delay which is out of our control.


	Cutoff Time Only orders received by 11am will be processed the same day. Orders received after 11am will be processed the next day. The cut-off time enables us to ensure all our customers receive the quality of service they expect of us. So, if you are looking to receive your goods by Friday, please enter your order before Thursday 11am for Mainland Uk orders and by 11am Wednesday for International orders.

Frozen items:

We are pleased to announce that we can now ship frozen items to postal order customers in specially designed freezer bags that allow frozen items to remain frozen for upto 40 hours.

We charge a refundable deposit of £1.99 for each of these freezer bags. To collect your refund you can choose either of the following 3 options:

1. You can collect some (say, 6-8) of these freezer bags (in subsequent orders) and send them back to us in one batch. We can arrange for a return Businesspost collection, the cost for which would be around £5 (UK Mainland).

2.Or, you can send the freezer bag back to us by Royalmail in a standard brown envelope, costs around £2

3. Alternatively. if you are ever visiting London anytime over the next few months, you can drop it off for free at our warehouse and simultaneously collect your refund. We could use it as an excuse to say Hello in person!

We will go by whatever option suits you best. Unfortunately, we are unable to absorb the costs of the return postage as we do not charge any profits on these bags, we supply them at cost price. This enables us to continue to provide a cost effective service to all our customers.

A seperate invoice will be sent for any additional freezer bags if the order contains frozen items.

Delivery Terms & Conditions:

Once the parcels are dispatched from our warehouse, a separate email is sent with the consignment number and tracking information.

The delivery will be made by Businesspost, our courier partner anytime from 8am to 8pm.

Please ensure that there is someone at home on the date of delivery. If no one is available at the address when the driver arrives, a card is left as a confirmation of their attempt to make the delivery. The card will contain instructions on how the parcel can be retrieved - Customers can either collect it or arrange for redelivery.

We cannot accept any liability for goods that have been sent back to the depot and perished(in case thereis no one at home to receive the order). Incase the delivery attempt is not successful, the courier company will make another attempt to re-deliver the next working day, after that the goods will be held at the depot for 7 days, and thereafter, returned back to us. In this scenario depending on the saleable condition of the goods, we will deduct the cost of postage and returns-fee of £9.99 and re-imburse the balance in the method that you paid us.

Further any assistance please call us on customer support number 02079934988 or email to info@itadka.com

Pricing:

For weights below 27 Kgs, the following prices apply

For weights between 54 - 81 Kgs, the following prices apply

	Order Amount		Delivery Fee - Next Business Day
	< £30		£5.99
	£30 - £40		£4.99
	£40 - £50		£3.99
	> £50		£2.99

	Order Amount		Delivery Fee - Next Business Day
	< £30		£16.97
	£30 - £40		£15.97
	£40 - £50		£14.97
	£50 - £60		£13.97
	£60 - £70		£12.97
	£70 - £80		£11.97
	£80 - £90		£10.97
	£90 - £100		£9.97
	£100 - £110		£8.97
	£110 - £120		£7.97
	£120 - £130		£6.97
	£130 - £140		£5.97
	£140 - £150		£4.97
	> - £150		£3.97

For weights between 27 - 54 Kgs, the following prices apply

	Order Amount		Delivery Fee - Next Business Day
	< £30		£11.48
	£30 - £40		£10.48
	£40 - £50		£9.48
	£50 - £60		£8.48
	£60 - £70		£7.48
	£70 - £80		£6.48
	£80 - £90		£5.48
	£90 - £100		£4.48
	> £100		£3.48

Note for Channel Islands, Scottish Highlands, Northern Ireland, Isle of White & Isle of Arran Customers:

Our new prices to these areas are effective from 24th Feb 2011.

For weights below 27 Kgs, the following prices apply

For weights between 54 - 81 Kgs, the following prices apply

	Order Amount		Delivery Fee - 2 Business Days
	< £30		£7.99
	£30 - £42.99		£6.99
	£43 - £52.99		£5.99
	> £53		£4.99

	Order Amount		Delivery Fee - 2 Business Days
	< £49.99		£29.97
	£50 - £69.99		£27.97
	£70 - £99.99		£25.97
	£99 - £108.99		£20.97
	£109 - £118.99		£19.97
	£119 - £128.99		£18.97
	£129 - £138.99		£17.97
	£139 - £148.99		£16.97
	£149 - £158.99		£15.97
	> - £159		£14.97

For weights between 27 - 54 Kgs, the following prices apply

	Order Amount		Delivery Fee - 2 Business Days
	< £30		£17.98
	£30 - £42.99		£16.98
	£43 - £52.99		£15.98
	£53 - £62.99		£14.98
	£63 - £75.99		£13.98
	£76 - £85.99		£12.98
	£86 - £95.99		£11.98
	£96 - £105.99		£10.98
	> £106		£9.98

Note for Note for Ireland Customers, France, Germany, Belgium, Netherlands:

Our new prices to these areas are effective from 14th March 2011.

For weights below 27 Kgs, the following prices apply

For weights between 54 - 81 Kgs, the following prices apply

	Order Amount		Delivery Fee - 2 - 3 Business Days
	< £30		£9.99
	£30 - £42.99		£8.99
	£43 - £52.99		£7.99
	> £53		£6.99

	Order Amount		Delivery Fee - 2 Business Days
	< £49.99		£31.97
	£50 - £69.99		£29.97
	£70 - £99.99		£27.97
	£99 - £108.99		£22.97
	£109 - £118.99		£21.97
	£119 - £128.99		£20.97
	£129 - £138.99		£19.97
	£139 - £148.99		£18.97
	£149 - £158.99		£17.97
	> - £159		£16.97

For weights between 27 - 54 Kgs, the following prices apply

	Order Amount		Delivery Fee - 2 - 3 Business Days
	< £30		£19.98
	£30 - £42.99		£18.98
	£43 - £52.99		£17.98
	£53 - £62.99		£16.98
	£63 - £75.99		£15.98
	£76 - £85.99		£14.98
	£86 - £95.99		£13.98
	£96 - £105.99		£12.98
	> £106		£11.98

Customer's Responsibilities :

Please ensure the parcel is opened as soon as the delivery arrives. All the fresh vegetables should be stored in a refrigirator and any frozen items should go in a freezer immediately upon delivery. If you are not happy with any item, please get in touch with our customer service within 12 hrs of receiveing the parcel with a photo proof (Please take a snapshot of the image and send it via email toinfo@itadka.com). Please note that photo proof is needed for any quality complaints. Customers are requested to sign for accepting the delivery.